Travel Tips >
Frequently Asked Questions
COVID 19 Q & A (updated 5/30/20)
I heard the beaches are closed - is the beach at Mayan Beach Garden open?
At the time of this posting, the beaches in all of Mexico are closed. In Mahahual, this includes all of the area between the Malecon and the Caribbean sea. The federal zone is available for walking, but not for lounging or relaxing in the water. Mayan Beach Garden has situated our loungers so that are out of the federal zone, but you may still enter the water and enjoy the sea. Also walking along the beaches is allowed here because we are remote and very little chance of a beach party. Also, because we are in a remote area, there is no one checking. We do reserve the right to insist on social distancing of chairs on the beach.
ARe you open?
We are partially open right now. We introduced 3 new long term stay rooms with full kitchens. Only those are available at this time. The hotel rooms plan to open on the 8th of June.
How many cases of the virus have been reported in Mahahual?
Mahahual luckily has reported no individuals with the virus. This is thanks to a strict filter monitored by the Mayor and state police. However, very little testing is done, even to those with some symptoms. The municipality of Othon P Blanco, which includes Mahahual and the capital of Chetumal is still reporting some cases.
Are masks required at Mayan Beach Garden and in Mahahual?
In Mahahual masks are required everywhere. In addition, many small stores may require that only one person enter -- no children or partners allowed.
At Mayan Beach Garden, masks are required in common areas, along the paths, in the restaurant and bar area and anywhere you may come in contact with other guests. This is to protect yourselves and our staff. Remember that you may have come in contact with the virus elsewhere. The mask is to protect everyone. Mayan Beach Garden is not accepting children under the age of 12.
Are you still having the group family style dinners?
Many of our guests come for the opportunity to meet others at the hotel while enjoying communal dinners. We regret to inform you that our famous family long-table style dining each evening will be temporarily altered so that our tables can be 1.5 meters apart as recommendations require. It won't stop you from enjoying conversations with other tables. Those who want to communicate with other guests may eat in the outside area. Those wanting a private table far away from others may have a table inside or eat in their rooms. We are still offering our menu of the day and have added new menu items.
What safety precautions are you making to help guests feel safe?
- Isolated and private beach - but our guests know that .
- Each guest will be issued sanitized beach pad and beach towel for the duration of his/her stay
- Rooms and linens and keys will be sanitized prior to your arrival
- Sanitary kits will be provided in every room which includes masks, gel, gloves and disinfectant spray.
- Hand sanitizing Gel and disinfectant spray will be available for guest use at various locations throughout the hotel including in bathrooms
- Room service available for all meals
- All bar drinks will be mixed in the kitchen for guest and staff protection
- Morning self-serve coffee bar will temporarily be unavailable. Guests can still get early morning coffee starting at 7:00. Coffee will be poured by a waiter at your table and guest rooms will be equipped with French press or coffee machines.
- All money, bills and other hard to wash items will be sanitized in a UV light sanitization box.
- Other small meaningful changes are being made to protect guests and staff.
Do you have a special Cancellation Policy During COVID 19?
Reservations may be cancelled with no penalty up to 72 hours before arrival date through end of October 2020. No shows will be charged in full. Same day cancellations will be made in the event you are stopped at the airport because of a temperature and are not allowed to leave.
Contact Marcia at email@example.com for more information
Are there any relief programs for helping the poor of Mahahual as a result of COVID-19 relief?
Mahahual however, is experiencing 80% unemployment as a result of Hotel and restaurant shutdowns. There are two good efforts to help feed and care for Mahahualaneans who have lost income. Donations can be given to the Mahahual Cultural Center where over 250 food packages plus hot meals are passed out weekly and the Lutheran church Cruz de Cristo which feeds up to 300 a week to families that are located in Xcalak and Rio Indio to Pulticub.
Contact me at firstname.lastname@example.org for contact info and links to donate.
Is it true that it is difficult to travel around the state
Since March 23, Mahahual has been under lock down. There is a blockade on the highway that goes from 307 to Mahahual (also called Cafetal highway) The blockade is located just before one arrives at the turnoff to Xcalak. That town too has its own blockade. The blockades have been effective. No official cases have been reported in Mahahual or Xcalak. Additional blockades are the highways in Cancun, Playa del Carmen, Tulum, Bacalar and Chetumal. At the time this is being written, you cannot enter the town of Felipe Carrillo puerto, but must drive around on the toll road (Cuota). Blockades take temperatures, ask where you are from and may ask for country ID.
What about transportation right now? (updated on 5/30/20)
Public transportation is very limited. One bus a day travels south from Playa del Carmen to Chetumal. No busses are coming to Mahahual. The only public transportation is via Van. If you travel in a taxi, only two persons can travel in the back of the taxi. Vans are limited to 8 persons per Van (also called Combis).
Do you still have all of your workers?
We have continued paying our staff through the period of the virus. They have loyally stayed with us, even though their take-home pay is low without overtime and tips. Never-the-less, those who have accustomed to seeing Rafael, Doris, Martin, Yuni and Bianka will be happy that our high quality staff will still be with us when we reopen on June 8th. We continue to be concerned about their safety and the things we are doing for our guests are equally important for our staff, some who have been with us over 10 years.
about the Costa Maya
is the Costa Maya?
The Costa Maya is a marketing term assigned to the beachfront area
that stretches from Xcalak in the south and north to the border of
the Sian Ka'an biosphere. Secondly it is the name of the pier where
the cruise ships dock. For the cruise ship visitor, the area is know
as the Costa Maya port. The Costa Maya port had up to 12 ships a week
during high season of 2005, was damaged as a result of the 2007 Hurricane
Dean and was closed for almost a year.
What days are the cruise ships in Mahahual and the Costa Maya Port?
The Costa Maya cruise ship calendar is posted on the Mayan Beach Garden web site. The cruise ship schedules change constantly. Furthermore, they may not dock due to inclement weather conditions. You may want to wait until a cruise ship day to shop in town, rent wave runners or pursue other activities when there are more vendors. If you like tranquility - stay far away from town on those dates!
transportation and "How far away..." Questions
What major city would we fly into?
There are four options with the benefits and disadvantages to each
below. (Information about busses below in this section)
- Cancun -- usually very competitive rates, easy to rent
a car or take a bus from the airport. Plus there are some sights
to see on the way down if you want to make a day of the drive (4.5
hour drive is the disadvantage) You can rent a driver to pick you up for $200 USD.
- Chetumal -- Two hours away and 15 minutes from plane to
curb. Currently there are no direct flights from the US to Chetumal but most flights originate from Mexico city.
Easy to rent cars (they will be waiting for you at the curb) and
taxi's in Chetumal are very cheap. You can take a Taxi here for
$950 pesos plus gratuities.
- Merida - 4.5 hour drive, but you get to go through quaint
villages. We like Merida too. Spend a night in Merida and then come
here, stopping at some ruins on the way (we can make some suggestions)
The drive has good roads and lots to see. If you inadvertently take
the wrong 184 south, it will add an extra hour to the drive as you
will end up going through every small town south of Merida.
- Belize City- only about 35 miles from the border to Chetumal.
Prices can be competitive
with Cancun airport and busses go from Belize City to Chetumal several
times a day.
What are your GPS Coordinates?
According to www.getaddress.net our Longitude and Latitude coordinates are :
GPS (note - this is approximate)
However, our hand held Mexican GPS coordinates are 18.53497, 87.38410 . This may not line up with your GPS system.
is there to do on the drive from Cancun to Mayan Beach Garden
The drive from Cancun airport to Mayan Beach Garden takes about 4.5
hours -- but there are several things to do along the way, from the
Crocozoo, to the Mayan Ruin of Tulum,
to the little town of Felipe
Carrillo Puerto -- so plan on making a day of it. If your flight arrives in the afternoon, plan on spending the night in Playa del Carmen, Akumal, Tulum or Paamul and enjoy the drive. We do not recommend driving in the dark as there are no street lights.
What are the road conditions like?
Road conditions are relatively good. There are some areas of road repair
going on, but everything else is on a fairly good road with widening
and resurfacing projects going on. Specific ROAD CONDITIONS are on
the Driving Directions
page on the Mayan Beach Garden web site.
late is the gas station open and is it open on holidays?
The gas station is open around the
clock and on holidays. Sometimes, however they run out of gas or cannot
operate because they are out of power. There is a gas station 5 km south of Cafetal junction in that event.
it be better to fly into Belize City or Cancun if we want to drive
to your place?
While it is slightly closer in miles to fly into Belize City, getting
a rental car that would allow you to cross the border can be expensive.
There are good busses from Belize to Chetumal, however.
Another option is to fly into Chetumal.
The airport in Chetumal is only 1:45 hour away. You can now find flights into Chetumal
from web sites like Orbitz and Expedia at comparable rates to flying
into Cancun. Flights to Chetumal all go through
Can you rent a car in Chetumal?
You can rent a car in Chetumal from the following locations:
Rent a Car
Av. Héroes 171-B. Lobby del hotel Holiday Inn
Chetumal, Quintana Roo
Phone:(983) 832-2411, 835-0400
Av. Revolución No. 115
Chetumal, Quintana Roo
Phone:(983) 832-0092 y 832-2860
Aventura Maya Car Rental
Av. Independencia No. 168 Entre Efraín Aguilar y Mahatma
Chetumal, Quintana Roo
Perico´s Tours (will deliver to Mahahual if you want to first take the bus)
Contact: José Alvaro Hoil Torres
Calle Manuel Acuña No. 109
Chetumal, Quintana Roo
Phone:Tel:(983) 837-2503, (983) 839-1100 (cellular)
- close to the airport
Chetumal (983) 832-37-57 or (983) 832-82-27
The Volkswagen dealership is located close to the airport by La
Fuente Maya (Mayan Fountain).They are open until 6:00 PM for drop-ins
but close in the middle of the day for Siesta (1:00 - 4:00 PM).
is the best way to get to Mayan Beach Garden?
Currently, the best way to get to
Mayan Beach Garden is to rent a car from the airport or Playa del Carmen. There is talk of
major airlines flying into Chetumal, but because there is no international
terminal in Chetumal, all flights have to first either go through
Mexico City or Cancun to go through customs before continuing on to
Chetumal. That makes your choices limited. Once in Cancun, you can
rent a car from all of the major car rental agencies as well as some
of the lesser ones. Once you get to the airport you can often bargain
the price down or negotiate for a better car. You can also arrange car transport,
but the rate is about $250 per one way trip. Busses are also an alternative.
I need a 4-wheel drive to get around?
The roads are very good all the way to Mayan Beach Garden
so you won't need a 4-wheel drive to get there. However, vehicles with high clearance are an asset. Everything is paved
up to the beach road. We are only 3 km south the beach road from the Placer access, which has
a few potholes, but unless it has been raining buckets is easy to
traverse. We are 10 km N. from the Rio Indio beach access. If you are going into the Sian Ka'an you can get there with
a regular car except during rainy season.
far is it from/to?
NOTE: all times below are to/from Mayan Beach Garden and assume conditions
are normal - allow more time if driving in dark ir rain or at rush hour
Is there any shuttle/public transportation
available from Chetumal to your place?
You can get a bus to Mahahual,
but currently no bus goes to Mayan Beach Garden directly. There are
several busses that travel into Mahahual. You can buy tickets for
specific travel dates and times at the terminals in Playa Del Carmen,
Cancun and Chetumal. There are taxis in Mahahual that will take you
to Mayan Beach Garden. Currently the price of a taxi from Mahahual
is $250 pesos or $500 round trip.
A taxi from Chetumal to Mayan Beach Garden is approximately $850 pesos
one-way. A taxi from Mahahual to Chetumal is more expensive.
Can you rent a car in Mahahual?
Yes, at the time of this posting, you could rent cars in Mahahual
at Tucan de Costa Maya. You may also rent jeeps by the day in the area by the port for walk-ins and by reservation.
I am going to drive around the Yucatan.
Where can I find a good map?
Google maps is availble throughout the Yucatan, however if you don't have phone coverage in Mexico, you might not be able to take advantage of it. The best paper map that we are aware of is a Canadian map of the Yucatan
Peninsula. You can buy it on Amazon.com or directly from:
International Travel Maps
530 West Broadway
Vancouver, BC, Canada V5Z 4A5
Lonely Planet also have a very good map. alternately, print up maps from Google maps.
Can you take a boat from Cancun to Costa
No, not that I am aware of.
Is there a bus from Cancun to Mahahual?
Yes, but not directly from Cancun airport . If coming from the Cancun
Airport (which is south of the city of Cancun), you must change busses
in Playa Del Carmen or from Cancun city terminal which is north of the airport. The ADO bus to Playa leaves every half hour during
high season from the airport. The rate is $190 pesos. From Playa Del Carmen
you can get either a MayaB bus to Limones and transfer to a Caribe
or ADO bus that goes to Mahahual or take the ADO bus from Playa Del
Carmen direct to Mahahual or Limones.
NOTE: The ADO bus is often canceled during some times of the year and during COVID, , please check to make sure it is available.
Does your resort have a shuttle service
to and from Mahahual?
No, we are not allowed by law to offer that type of service. However,
if we are going in to town we are happy to drop you off and pick you
back up when we return or arrange transport with Taxis.
Is there a boat from the Costa Maya to Belize?
Yes,but not reliably. There is a regular boat taxi from Chetumal to Belize.
Is there 24hr taxi service in your area?
Yes, The rate currently is $310 pesos each way from Mahahual to Mayan Beach
Garden, but subject to change.
Other information about driving
in Quintana Roo including driving tips
you have "Boogie Boards" or other water equipment that we can use?
Yes, we do have Boogie Boards, Stand up paddle boards and snorkels for rent by the day. We
also have a paddle boat for 4 persons and kayaks that are complementary
for guests. For all others, you can rent Kayaks for a nominal fee.
We have two life jackets in small adult sizes.
See Other Services.
you have snorkel gear for kids?
We have snorkel gear for adults and larger youths that you can rent,
but we get very
few children here so we don't carry equipment
for them. So that you have the best time, we suggest that you purchase
your snorkeling equipment before you come if you have children.
never snorkeled before, what equipment do I need? Is the snorkel equipment
at Sam's Club or Costco good enough? Can I purchase inexpensive snorkel
You can purchase good snorkel equipment at Sam's club and Costco,
except there is no way to try on the mask unless they have a special
vendor selling equipment. The adjustable fins are very good, but not
all snorkels fit all faces. Look for the following:
- When sizing
a snorkel mask, make sure that there is a good suction when you
breath in through your nose. If air gets in, you can be sure that
water will too.
- Look for snorkels
that protect from waves coming in from the top.
- Look for snorkels
that have a purge valve just below the mouth piece. Water can collect
there and it is easier to blow it out and it makes for less swallowed
- The mouth piece
should fit as well, although many people aren't bothered by the
mouth piece. If you have a small bite or sensitive gums, you may
want to try on the mouthpiece. You can purchase mouth pieces separately
at dive shops.
There are many
good makes, but you will have more fun if you have equipment that
fits your body. We don't recommend the cheap sets. The mask
plastic can be hard, making for poor suction around your face and
the hard plastic on the fins can cause blisters on your feet. You
can find a decent snorkel/fin set for around $70 USD at Sam's Club
I need snorkel fins to snorkel - isn't a mask good enough?<
A MASK IS NOT SUFFICIENT!!! PLEASE do not try and snorkel without
fins. If you try to snorkel in just bare feet, you must kick too hard
and you run the danger of scratching your feet on coral and also of damaging this precious life form. The other
thing is that snorkeling is about looking, not swimming. Fins act
as buoyancy devices that help your feet stay afloat. PLEASE do not
snorkel in aqua shoes, sandals or tennis shoes. It is too tempting
to stand up on coral or other fragile sea life. If you are not a good swimmer, we suggest purchasing blow-up snorkel vests. We have some here.
should I bring to have fun?
We've put together a packing list to
help you make the most of your vacation -- its not fun to come unprepared,
especially when the destination is a remote location.
is there to do in the evening?
Dinner is served
after dark, so becomes a socializing opportunity. We have games and
a communal area with a couch and chairs that guests get together and
lounge. We have found that most of our guests have enjoyed meeting
new friends and end up playing cards or other games together, or just
socializing with an after dinner drink. You will also find your internal
clock changing and matching the rising and setting of the sun so that
you will get tired earlier and want to get up with the rising of the
sun -- leaving the clock behind. For those who need electronic entertainment,
we have a selection of DVD's to play in
your own portable player or laptop.
The evenings are gorgeous at the beach. On a moonlit night you won't
want to be inside, but you will want to explore in the moonlight,
which acts like a big flashlight lighting the white sand -- something
you have to experience. If you have flexibility -- think about the
stages of the moon as you schedule your trip. If you are into astrology,
your best views of the stars will be on nights with a sliver of moon.
The stars on those nights will astound you as you view the Milky Way
with the naked eye.
Are there other shops and restaurants within
Not at this time, we are fairly isolated. Mahahual is a 30 minute
drive away where there are other restaurants.
What about night life in Mahahual?
There is not much in the way of night life in Mahahual There are
a few bars and restaurants that stay open to service the workers who
work at the pier. When there are no cruise ships, there are only a
couple of them open at night. During festival time the city sponsors
night events, but since Mahahual is geared mostly to cruise ship business
these events are for the workers - nights are slow if there is no
cruise ship the next morning. If you want to experience Mahahual - daytime is the best. Most of the restaurants are open in the day time.
How far are you from the dolphin swim?
The dolphin swim is located at the Cruise ship pier. Guests wanting to swim with the dolphins can arrange to do so on non-cruise ship days. The rates are very reasonable and can be arranged through Mayan Beach Garden.
you see the ocean from the cabanas/rooms?
We only have one stand-alone cabana. All beachfront rooms have very good views of the beach, after all - you are on the beach. The two beach view rooms have views of the beach framed by trees. .
you hear the ocean from the cabanas/rooms?
You most certainly can!
Are the safes in the rooms free for use,
or is there a separate fee for that?
There is no fee for the use of the room safes. We want you to use them and feel secure. Some have keys and some have combination codes. If we forget to give you a combination, please let us know.
you have 110 or 220 power?
Mexico uses 110, the same power type
and outlets as the US. We have grid power during the nights, but we are solar powered during sunlight hours, We have a backup emergency generator for power outages. . A/C is only available at night when we are running off the grid.
I use my hair dryer?
We ask that you not use hair dryers at Mayan Beach Garden. There is 110 outlet in the rooms, powered by
batteries in the day. Please embrace the windblown look or look for butane powered hair dryers that you can purchase before you arrive. One hair dryer has as much watts as every light and major appliance at the hotel put together.
you have power at night?
Do you have air conditioning?
Some of the rooms have air conditioning. BUT, the rooms at Mayan Beach Garden
are so close to the beach that the breezes from the beach offer most
of the cooling you will need. On those nights when the breeze is still,
we have ceiling fans. During the winter months, you may even find
yourself getting cold at night! A/C works only at night as we disconnect from 220 power during the day to allow us to run off the solar power.
do I secure a reservation?
There are many methods to secure your reservation at Mayan Beach
Garden. We require a minimum 50% or full amount if less than $100
to secure your reservation.
- Mail a check to an address in the US.
- Pay through PayPal, using your charge card. PayPal is the same
system used by eBay. It works as follows: we send you a bill via
PayPal e-mail. You follow the instructions and use your charge card
to pay. We can accept international funds via this method.
- Bank Wire. If this is the method you choose to use, we can provide
bank wiring instructions.
- Zelle email transfer
- Western union or Money Gram (exact spelling of my name is important)
- Transferwise to Mexican bank
- Use our automatic booking system to make a reservation with your credit card
See also: How to secure your
What is your cancellation policy?
Please read our cancellation policy at: How
to secure your reservation.
Safety and Security in Mexico
Do you have safes in the rooms?
I have been hearing a lot about the drug wars in Mexico - how safe is it in should I be afraid for my safety in Quintana Roo?
Several million people travel to Cancun, Riviera Maya and the Costa Maya without incident. Following is a statement by the Warden for the US Consulate for the area here on the Costa Maya.
“An updated travel alert for Mexico was issued recently and can be seen at www.travel.state.gov. I urge you to go to that web site. to get the official information that the department of state is dispersing on the matter of safety in Mexico. On top of the travel alert you should read of the Country specific pages for Mexico. I will warn you that you will probably be alarmed by what you read. Please keep in mind that most of the violent crime that is occurring in Mexico that has had any affect to Americans is happening in the Northern part of Mexico, near the border. Also keep in mind that the department has a responsibility to report the facts about situations that have occurred, but . . .99% of the people who travel for vacation purposes to Mexico every year have very enjoyable vacations without incident.
Of course, I can no more give you a guarantee about your safety coming here than I could about traveling to any vacation destinations in the US. On the whole, I feel much more at ease anywhere in the Yucatan peninsula than in my hometown in the US. . . . Neither my life nor my daily patterns have changed and I feel no less safe than ever. There has been no increase in reported violent or petty crime in this area directed toward Americans over the past few months.
Most of the emergencies I assist Americans with in this area (Costa Maya) are a result of them acting in a way they might not in the US. It is very important to not take a vacation from your common sense. Follow the laws, do not over consume alcoholic beverages, if you drive, go the posted speed limit, wear seat belts, do not talk on a cell phone while driving and get full car insurance. Do not engage in extreme sports, skydiving, parasailing, etc.. If you engage in tours, make sure that they are sponsored by your hotel or travel company or have been recommended to the business by a foreigner (US or Canadian). I would also recommend that you look in to getting travel insurance that has some medical coverage or check to see if your health insurance covers you in a foreign country”.
Warden – USCA - Costa Maya
Do you have security guard at night?
Mayan Beach Garden takes your security very seriously. We do not have a security guard. We have dogs that function as alarms at night -- because they are pretty friendly the rest of the time. We also have added security bars on windows so that you can leave the windows open and feel safe when in the rooms or out and about and like to let the air flow through.
Services and facilities
Do you have phones?
We do not have phones in any of the rooms. We only have cell phone
coverage and only when standing on certain areas right on the beach
or up on our rooftop observatory. If you need to make a phone call,
you can also go into Mahahual and call from one or two phone/Internet
stores or use a pay phone. The pay phones in Mahahual work with cards
that you can purchase in most grocery or abarrotes stores. If you
want to use your phone in this part of Mexico, you will need a GMS
phone and purchase minutes that you program into your phone. We recommend
getting a Mexican Sim card if you want all the services, like picking
up messages on your phone. We have internet broad band that should work well for making SKYPE or other VoIP calls.
Can you tell me who the service provider
is that has cell signals down there?
you have laundry facilities?
We can do laundry for you, however, the laundering of
linens must take priority.
you have beach towels?
By default, we don't supply beach towels in the rooms at Mayan Beach Garden
because of the added impact the additional laundry has on the environment.
Some of the Beach homes do have beach towels, but it is best to come
prepared with your own towels. However, we understand the limited luggage space you may be working with. We do carry some light-weight beach towels that dry quickly and don't require a lot of water to launder. Please ask when you arrive if you need one.
in and Checking out
What is Check-in and Check-out
Checkout time is 11:00 and Check-in is 3:00 . Please let
us know if you need to change these times and we can work around your
schedule. Failure to provide advance check out notice will incur a
checkout fee of $35.
I arrive after 10:00, is there someone around? How do I check in?
We have dogs that serve as great door bells. If you have a reservation,
we will be expecting you and will be happy to get up and show you
to your room. If we don't come quickly, please honk. All staff quarters
are close to the parking area. We will formally check you in first
thing in the morning. Note: we still don't recommend driving south
from Tulum to Cafetal junction after dark.
are meal times?
Coffee is ready at about 6:30, Hot breakfast is
7:00 AM - 10:00 AM, Continental breakfast after 10:00, Lunch
is 12:30-3:00, Dinner is 7:00-9:00 in the winter and later in the
summer (because of daylight savings time it gets dark later and we
find that most people want to take advantage of every minute of sun).
If these times do not work, and you are a guest with us, please let
us know and we will be happy to work something out with you. We also
can pack you a sack lunch for the day.
Do you have a small pub?
Yes, the bar is open until 10:00
at night on normal days.
Do you carry beer and wine?
We have a full bar and we do carry both light and dark beer, a good
Chilean and Mexican wines (red, white and Zinfandel) and can make
most mixed drinks using Rum, Gin, Whiskey, Vodka and Tequila and we
always serve Margaritas and Pina Coladas. You are welcome to bring
your own drinks, but because we have to buy ice in Mahahual, we charge a "cooling"
fee of $0.50 (USD) for drinks not purchased an Mayan Beach Garden.
we store food items in your refrigerator?
Unfortunately, we have a very small refrigerator and we are unable to store food
purchased elsewhere in our refrigerator. The Beachfront King rooms and the Suite come with small fridges. Ice
can be purchased in Mahahual or at the gas station, but the fridges only come with very small freezers. We can rent you a cooler for only $5 for the duration of your stay. If you have medicines that need to be stored, we can help you with that.
you have "Kid Friendly" menus?
We don't have specific "kid friendly" menus because
we don't have many children, but we do try and adjust our menus so that
picky eaters (including adult picky eaters!) will find something they
like. Please let
us know in advance what your special likes and dislikes or dietary
I noticed breakfast on your sample
meal menus. But it looks like the meal package only includes lunch
and dinner. Is breakfast included in the room rate?
Breakfast is included in the rates for rooms at Mayan Beach Garden.
Breakfast is not included in the room rates for the Beach Homes. For
guests staying at the beach homes, all meals can be included for $425 pesos cash
per person per day. If only Lunch and Dinner are are desired, the
rate is $375 pesos per day per person.
it safe to buy food along the sides of the road?
We always buy food along the sides of the road. Normally
it is very safe. We have never gotten sick from anything eaten from
roadside vendors -- in fact every time we have gotten sick, it has
been from eating in an American style sit-down restaurant. We can
offer some tips in this regard:
- Never buy fresh squeezed juice in recycled Coca-Cola Bottles (orange,
coconut, watermelon and pineapple are very common) unless the caps
are sealed. Some roadside vendors use recycled pop bottles and may
not have adequate means to disinfect things. It is safe to buy juice
in plastic bags or plastic glasses.
for clean hands. Most Mayans are very clean -- they love soap (when
you visit a grocery store, you will be surprised at the size of
the cleaning isle). However, if you see dirty hands, walk away.
- If you see someone handling food with their bare hands and then
putting their hands in plastic bags to touch the money -- this is a good sign of a clean
kitchen and good habits - they know that germs are on money.
Can we decide on the meal package a day
ahead or do we have to decide now?
When purchasing the "meal package" at Mayan Beach Garden,
you can decide when you come or after you've eaten your first meal.
Can we have some days ON the meal plan and
some days OFF.
Sorry, because of the casual nature of Mayan
Beach Garden, it is difficult for us to switch back and forth. Most
people find that they love leaving their wallet in the safe and not
thinking about it until its time to go. We have priced the meal plan
so that even if you decide to occasionally eat lunch in town, you
still save money being on the meal plan. The meal plan saves you money if you are staying 3 days or more.
Is there a small cooler or fridge in the
The beachfront king rooms and the suite have coolers as part of the kitchenettes. We have ice for sale in the kitchen. If you are renting other rooms, we can lend you a cooler for the length of your stay. In the past we had fridges, but replaced them with coolers when we changed to more solar/battery hours and fewer generator hours.
Weather and Conditions Questions
When is the rainy season?
The rainy season is from June to October. "Rainy"
is relative, because it will rain really hard dumping a lot of rain
and then get sunny. Seldom does it rain for days since most of the
rain is either from thunderstorms or related to tropical storms. Tropical
storms usually last a day or two, but this occurs during hurricane
season which usually begins mid July.
What is the best time to visit the Costa
We get asked this all the time. I have finally decided that it requires
a chart with all the variables of the weather as well as some other
monthly highlights. The truth is that any month is good depending
on what you want out of a vacation. (Average rainfall and temperature
is taken from www.worldclimate.com)
||Average 24 HR Temp.
||High season. The first week in January seems to have a little
bit of a "lull" in terms of the number of travelers. The
weather can be cold enough to warrant a jacket at night. If you
like birds, green parrots are starting to show up as well as some
other migrating birds.
||February can have some cool winds. The water
can feel quite cool as the wind blows across the surface making
it hard to snorkel or swim for long periods of time. A wet suit
helps. (Cool is relative, but bring a jacket for evenings). Migrating
birds make February one of the best "birding" months.
||Normally a great weather month with comfortable temperatures and
little rain, but can be breezy. The downside is that there are a
lot of people vacationing at this time, including those on spring
break. It is good to make reservations far in advance.
||Can be breezy affecting water activities, however not every day.
This, on the other hand makes for great visits to the ruins and
few mosquitoes due to the dry conditions.
||Great month for water activities with fairly calm water. The days
are quite hot, but the humidity is fairly low making nights comfortable
for sleeping. Few mosquitoes.
||Water can be like glass making for great water activities. The
humidity is usually fairly low early in the month but starts to
raise in the later part of the month. Travel with insect repellent
if you plan on venturing off the beach. This is the start of the
tropical rain season so rain is possible, but usually does not get in the way of activities.
||July can be quite humid. If you are from anywhere on the east
coast you can understand. However, it may be the best month for
water activities with the water like glass. Later in the month there
is a chance of tropical storms. Travel with insect repellent if
you plan on venturing off the beach. Biting Flies (similar to deer
flies) can be a problem in the day - use insect repellent.
||August can be humid, but again the water can be like glass so
it is great for water activities. Hurricane season is in full swing,
but with the exception of Hurricane Dean the Costa Maya does not
have a history of high hurricane damage. Travel with insect repellent
if you plan on venturing off the beach. Biting Flies (similar to
deer flies) can be a problem in the day - use insect repellent.
||Fairly pleasant but the rainiest month due to the fact that it
is late in the tropical storm season. The rains are usually brief
but heavy. This is one of the slowest times of the year, so you
may find yourself alone on the beach! Travel with insect repellent
if you plan on venturing off the beach. Great fishing and diving weather. This month is also the start of the bird migrations.
||Very pleasant weather and very slow! Many hotels close because
it is so slow. Shops will still open in Mahahual on Cruise ship
days. If there has been a lot of rain in August and September there
may be lots of mosquitoes at dawn and dusk. There is still a chance
of some significant rain in Oct. Great fishing and diving weather.
||Great weather month. Can be some cloudy and cool days, but usually
the water conditions can be good. Few crowds. Bring lightweight
jackets. There can also still be mosquitos in the evening and at dawn.
||Sporadic weather. It can be cool or warm, windy or only slightly
breezy. Bring jackets and long pants for cool breezy nights on the
beach. Usually lots of sun even if it is cool.
about the water, beach, snorkeling, diving and swimming
Do you have a sandy beach ?
How quickly does it get deep ?
It gets waist high pretty quickly making it a good swimming
and snorkeling beach. You don't have to wade through turtle grass to
Can you snorkel right off your beach?
Yes, there is a good coral head about 100 yards from the shore
with a lot of fish of many varieties. We have marked with a buoy so
that you can find it and so that boats don't run into it.
How far is the reef?
This is a complicated question. Most people refer to the reef
as the line of breakers that you can see off shore. Mayan Beach Garden
is in the center of the bay, so that the reef is quite far to swim.
It takes a good swimmer about 15-20 minutes, but on days with a strong
surge it is very hard to get there. It is better to walk 10-15 minutes
to the point and snorkel or swim from there where you are much closer.
Also the coral is denser and you will see more coral and fish all the
Do you have a lot of turtle grass?
Close to shore the beach is sandy. We do have turtle grass but you have
to swim a little ways before you get to it. Turtle grass is great for
the environment, it protects the shore and provides food for turtles
and other plant eating species. Turtle grass is also where you see rays,
starfish and Queen Conch, baby turtles hiding out as well as many other
far can I walk along the beach?
nothing to stop you from walking as far as you have daylight and energy
(bring sunscreen to reapply on the tops of your feet and ankles). You
cannot do this in Mahahual because the Costa Maya Pier won't allow people
to walk along the beach at that point. Other areas south of Mahahual
may have Mangrove that gets in the way of your beach combing pleasure.
In February, how many days of the week is
the water reasonably calm - calm enough for someone who is not an expert
swimmer to swim?
See the section above on Weather and Conditions.
Is there swimming, fishing, or snorkeling
from shore or do you have to go out on a boat or dock?
You can swim, fish or snorkel from shore.
I am concerned about the strength of the
surf & if the beach is sheltered by the reefs & easy swimming?
Does it shelve out gradually?
We have a sandy shore and therefore an ever changing beachfront. Storms
can create some pretty strong surge which beats up the shoreline causing
some uneven or soft spots. It can even unearth large shells and pieces
of coral. Other times the water is like glass and the sand hard and
level a long way out.
can I change money?
Most businesses along the Cancun corridor to Tulum will accept US dollars,
but most only offer a 10-1 peso exchange. (See link below for the personal
currency assistant) Banks offer the best exchange rate and most offer
ATM machines. You may also exchange money at a bank in Felipe Carrillo
Puerto and will also have access to an ATM machine. The bank is located
by the main gas station in town. The best exchange rates for your $
are normally given at a cash machine, a Bank, or at one of the money
exchange booths in Cancun, Playa, Tulum, Chetumal or Felipe Carrillo
Puerto. The money exchange rate at the airport is very poor. There is
an exchange office in Mahahual just off the Malecon in the orange building at the North end of the soccer field.
To find today's exchange rate for the peso, use the XE.com
Personal Currency Assistant
NOTE: If you have a pop-up blocker, you will have to disable that feature
to access the Currency Assistant.
Once I am at Mayan Beach garden, do
you accept credit cards?
We have Internet connection at the beach, which is our only way of accepting
credit card payments. If the Internet connection is working we can accept
credit card payment via our Merchant account, or PayPal but there is always a chance that we
may not have service, your credit card may not be accepted in Mexico
or if you are an existing PayPal account holder you will forget your password.
Please plan on either paying in advance or bringing enough cash USD
or pesos to pay for your stay. If you plan to use an existing PayPal
account, you must know your password. PayPal will only allow account
holders to use their credit card under a password account - the credit
card they have on record may not be used in a "guest" account.
Where is the nearest ATM?
There are several ATMs in Mahahual. Our favorite ATMS are in the lobby of the Costa Maya Inn. There are several ATMs in Mahahual along the Malecon and even as far south as Luna de Plata.
Will they accept US dollars in Mahahual?
Yes. While most items are priced in pesos,
all places will accept US dollars or pesos but not US coins. They will
even accept them in the Gas Station. NOTE: this is not true of all gas
stations in the state of Quintana Roo. They will not normally accept
Canadian or Euros.
Do gas stations accept credit cards?
Gas stations in Mexico are just starting to take credit cards. The Gas
station at the North end of Bacalar takes visa and MasterCard. The gas
station in Mahahual recently started accepting credit cards - do NOT hand any attendant your card but walk with them to the machine where they run the card and make sure it is only run once.
Should we buy traveler's checks?
Traveler's checks are not readily accepted in the Southern part of the
sate. They are viewed as third party checks and vendors are often charged
to exchange them, can't get a very good exchange rate or are forced
to wait 90 days for the money. We will take them at Mayan Beach Garden,
but they aren't our favorite. We have to hold them until we visit the
US. You can easily exchange them in Casa de Cambios in Playa Del Carmen
where there is an American Express office, but then, you might as well
bring cash. US dollars are accepted almost everywhere, but the exchange rate will not be very good.
Can I exchange money at the airport?
Yes, but there is a Santander machine by the cash window at customs. Also, there are a couple of cash machines in ticketing. The ticketing or departures area is to your left as you exit immigration and customs. Coincidentally - if you bank with Bank of America, there are no banking fees for using a SAntandar Serfin ATM Machine.
Can you tell me how many pesos it will be to fill up a tank of gas?
That is a loaded question since tanks are of different sizes. Gasoline at the time of this update had gone down to 17 pesos a liter. Please read the driving tips for more information about paying for gas and those "tricky" gasoline attendants. It is best to pay a set amount for gas and have a good idea of how much you are paying for and how much you have in your hand when you go to pay so they don't pull any tricks on you.
When we vacation we always try to help local Charities. Are there some local charities in Mahahual that you can recommend?
Please refer to this webpage on our site for local charities.
Are there lots of mosquitoes?
Winter and spring months are traditionally the best time to
avoid mosquitoes. At certain times of the year and depending on the
amount of rain that comes during the rainy season, mosquitoes can be
annoying at dusk. There is seldom a problem with mosquitoes close to
the beach because they just can't fly around in the breeze that is most
often present. The breeze has a tenancy to die down right at sunrise
and again at sundown. You will notice an increase of mosquitoes at this
time, so it is a good idea to bring mosquito repellent if you plan on
A) being out at dawn or dusk B) wandering into the jungle away from
you have screens or mosquito nets?
All of the rooms have well maintained
screens on the windows, so mosquito nets are not needed
in the rooms .
you get many tourists from the cruise ships that dock at the Costa Maya
Mayan Beach Garden is far enough away from Majahual
that you can avoid the crowds that accompany the huge cruise ships.
In fact, even though there are tours that go to Uvero (4 km. north of
us), you will seldom see anyone because the buses don't go down the
beach road at El Placer. Occasionally a few wander in and we try to be friendly, but courteously remind them this is a private beach for Mayan Beach Garden guests.
You mention that there is construction going
on -- is it noisy?
We do have minor repairs going on all the time in order to keep MBG in good shape.
Any references to construction at Mayan Beach Garden property are out
of date. We have tried to remove all traces from the Mayan Beach Garden
web site, but there are other web sites who don't update their web pages
very often so the information is several years our of date! Many people think
we have something to do with that, but most often it is unsolicited.
As in all small hotels, we are always fixing up, painting and improving
so that your experience here will be one that you will remember.
Do you have testimonials from other guests?
Yes, we have had many guests who have been kind enough to send us pictures
of their visits and send unsolicited comments about their experience.
Do you allow dogs or other pets?
Yes. We do allow dogs but not cats or other pets due to potential allergies
and asthma. There is a $50 damage deposit and $15 per day charge for
dogs. Because some guests are afraid of dogs, we ask the the animal
be on a leash when on Mayan Beach Garden grounds, that refuse be picked
up and that you respect the quiet of others. You will be asked to leave
if the dog is an excessive barker or bothers other guests.
there other properties near you or are you on an empty stretch of beach?
Mayan Beach Garden is located in the "village"
of El Placer. Today there are a few scattered personal residencies that
comprise El Placer. However, once you leave the small area of El Placer,
it becomes quite isolated.
Do you think
hiking shoes are needed or will teva-type water shoes suffice?
You won't need hiking shoes. If you are planning on climbing ruins,
or exploring the jungle make sure you have tennis shoes, walking shoes
with good gripping soles or sturdy shoe-sandals with socks. We do not
recommend flip-flops for visiting the ruins. We do recommend any shoes
with good soles that will not slip. Occasionally the steps of the ruins
can be slippery or footing less secure. You can walk barefoot on the
beach unless you plan on going up into the Sian Ka'an where there are
many rocky beaches that are fun to explore.
Is there currently any construction at your
Only minor repairs - hopefully you won't be bothered.
How can I tell when the cruise ships are in
Usually the cruise ships are in Mahahual on Monday through Friday during
High season (December - end of April) You can find a monthly schedule at Puerto Costa Maya Calendar.